 Need to contact Battlecorps webmaster, help me get refunded |
  Jul 31 2007, 08:16 PM
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Moving Target  Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234  |
Dear folks, I apologize to bring this technical issue on the SR gaming forum, but so far all my attempts to contact the Battlecorps staff by e-mail have failed (I've tried atimson@battlecorps.com, customerservice@battlecorps.com, and quartermaster@battlecorps.com, but the e-mails have repeatedly bounced). Please help me get the correct, working address to contact them. The facts: On July 27, 2007, I have bought the PDF Shadowrun product Augmentation from the Battlecorps site. Some software problem caused all of my 7 available download attempts to hang or fail. Then I suspected the outdated software of my work computer was the cause, but I've grown suspicious it was Battlecorps software at least partially at fault, since I've noticed I've not been the only one to experience significant trouble
I wished to retry immediately and complete my download, without waiting for the uncertainties and vagaries of a webmaster having to reset my download counter by hand. So I have been very regrettably forced to make a double order and pay my buy twice, in order to re-unlock my download counter immediately. In the second row, I was eventually successful (at third attempt). Several times I've tried to contact Battlecorps staff to get a refund of my double charge, but all my attempts have failed. I also seize the occasion to make a quite forceful complaint about the kind of brute, crude, and apparently buggy “click once� download counter software that Battlecorps seems to use for its online shop. It apparently does not allow a customer unlimited download attempts from one’s account page, nor does it manage to distinguish between successful or failed downloads, and in my experience either or both options seem to be the prevailing business standard among RPG online sellers. This experience presently caused me to be quite reluctant, to say the least, to buy any further Shadowrun PDFs from Battlecorps site. And the whole experience is presently causing me to feel robbed of $25. |
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Posts in this topic
Wanderer Need to contact Battlecorps webmaster Jul 31 2007, 08:16 PM
G.NOME FYI, I had a similar experience (expect that it wa... Jul 31 2007, 08:23 PM G.NOME Okay, my Java doesn't seem to working right. P... Jul 31 2007, 08:24 PM coolgrafix I guess I'll start the "But I've neve... Jul 31 2007, 08:28 PM coolgrafix The last order I placed was in March, and the reci... Jul 31 2007, 08:35 PM Jaid just to chime in with coolgrafix, of all the stuff... Jul 31 2007, 08:40 PM ATimson Wanderer,
Please PM me the e-mail address your me... Jul 31 2007, 08:40 PM Wanderer QUOTE (ATimson) Wanderer,
Please PM me the e-mail... Jul 31 2007, 09:22 PM Aaron I seem to recall once contacting customer service ... Jul 31 2007, 09:32 PM Wanderer QUOTE (Aaron @ Jul 31 2007, 10:32 PM) I seem ... Jul 31 2007, 10:39 PM Rotbart van Dainig QUOTE (Wanderer) Luckily, when it will become Arse... Jul 31 2007, 10:41 PM Wanderer QUOTE (Rotbart van Dainig @ Jul 31 2007, 11:4... Jul 31 2007, 10:52 PM coolgrafix QUOTE (coolgrafix) But I've never had any trou... Jul 31 2007, 11:04 PM Wanderer QUOTE (coolgrafix @ Aug 1 2007, 12:04 AM) QUO... Jul 31 2007, 11:23 PM Adam By the way, could you forward me the bounced messa... Aug 1 2007, 03:01 AM Gawain Hi,
I have a problem similar to Wanderer's.... Aug 1 2007, 03:03 PM Wanderer QUOTE (Gawain) Hi,
I have a problem similar to ... Aug 1 2007, 06:43 PM Gawain Thanks for the reply and PM.
I realized that our ... Aug 1 2007, 07:00 PM Wanderer Never mind, we victims of software flukes have to ... Aug 1 2007, 07:14 PM Adam Again, if you can forward those bounce messages to... Aug 1 2007, 07:24 PM
Wanderer QUOTE (Adam @ Aug 1 2007, 08:24 PM) Again, if... Aug 1 2007, 09:09 PM  |
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