Hero Lab - Less than fully happy Customer, Issue resolution less than stellar Options Track this topic Email this topic Print this topic Download this topic Subscribe to this forum Display Modes Outline Switch to: Standard Switch to: Linear+

[Redjack]

I'm very frustrated. Attempts to follow the normal support channels seems to be getting me no where, except frustrated.

I know, I know, Catalyst is the worst company on the planet for errata. I naively thought that perhaps Hero Lab would be different.

We license the right to produce data packages for almost every game system Hero Lab supports. That means we’re working directly with the companies that produce your favorite games, so we can ensure that our software supports their games optimally.

I opened a trouble ticket with Lone Wolf in February of this year regarding an incorrect interpretation of a rule within the program. I provided several examples. I posted in their forums where other users have chimed in supporting my interpretation. I have followed up with them diligently, once a month since being told they are seeking clarification from Catalyst.

I am mad. I am a paying customer with a legitimate bug and it is not be addressed in anything resembling a reasonable time frame.

Given the following rules:

Camera:  The most common sensor, cameras can capture still photos, video, or trideo (including sound). Cameras may also be up-graded with vision enhancements (p. 333). Micro versions are available at Rating 1 (Capacity 1) only.

The rating of a vision sensor or imaging device equals the number of vision enhancements that can be applied to the device.

A number of options are available for installation in visual sensors and imaging devices. Each enhancement costs 1 Capacity.

Audio enhancements are commonly available as earbuds or head-phones. Each will play audio input from AR or other sources. Each enhancement costs 1 Capacity (per rating).

I created the following: A small drone has a sensor capacity of 5. That could be filled as follows:
[1] Atmospheric Sensor R3
[1] Motion Sensor
[2] Laser Microphone R6
[1] Camera R6: [2] Ultrasound, [1] Low-Light, [1] Vision Magnification, [2] Select sound Filter R2

The program does not allow this. Am I just misunderstanding the rule?

Anyone else have similar results trying to get support?