Too much info?, How to handle players who want too much info? Options

[AccessControl]

So I've been thinking about my little band of runners, and I've come to the realization that the fact that my players, or at least some of them, seem to hate going on runs where they don't have every single little bit of info possible. I'm talking floorplans, guard schedules, door codes/access keys, pictures of potential targets, butchers, bakers, and candlestick makers. They'll spend an hour having the decker go diving to try and find as much of this stuff as possible.

How do you guys gracefully say "You don't find that info" without making it seem like a cop-out? Some stuff, I can see that being a valid answer for (pictures of a shadowy behind-the-scenes syndicate players, for example), but stuff like building floorplans they've reasonably argued should be public record, and having the decker do a netdive every session to try and get to the target building/complex's node to get stuff like guard schedules and whatnot is getting a little tiring. Then again, since we're playing SR5, I may be doing that wrong, since I also haven't really been able to determine if the 100m "visible" radius in the Matrix is the absolute limit of where a decker can go (which would mean that if they wanted to get into the building's public node, like a museum's public info section for example, they'd have to be standing right in front of it, which does seem a bit silly).

Thoughts?