 Need to contact Battlecorps webmaster, help me get refunded |
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  Jul 31 2007, 08:16 PM
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#1
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Moving Target  Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234  |
Dear folks, I apologize to bring this technical issue on the SR gaming forum, but so far all my attempts to contact the Battlecorps staff by e-mail have failed (I've tried atimson@battlecorps.com, customerservice@battlecorps.com, and quartermaster@battlecorps.com, but the e-mails have repeatedly bounced). Please help me get the correct, working address to contact them. The facts: On July 27, 2007, I have bought the PDF Shadowrun product Augmentation from the Battlecorps site. Some software problem caused all of my 7 available download attempts to hang or fail. Then I suspected the outdated software of my work computer was the cause, but I've grown suspicious it was Battlecorps software at least partially at fault, since I've noticed I've not been the only one to experience significant trouble
I wished to retry immediately and complete my download, without waiting for the uncertainties and vagaries of a webmaster having to reset my download counter by hand. So I have been very regrettably forced to make a double order and pay my buy twice, in order to re-unlock my download counter immediately. In the second row, I was eventually successful (at third attempt). Several times I've tried to contact Battlecorps staff to get a refund of my double charge, but all my attempts have failed. I also seize the occasion to make a quite forceful complaint about the kind of brute, crude, and apparently buggy “click once� download counter software that Battlecorps seems to use for its online shop. It apparently does not allow a customer unlimited download attempts from one’s account page, nor does it manage to distinguish between successful or failed downloads, and in my experience either or both options seem to be the prevailing business standard among RPG online sellers. This experience presently caused me to be quite reluctant, to say the least, to buy any further Shadowrun PDFs from Battlecorps site. And the whole experience is presently causing me to feel robbed of $25. |
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Jul 31 2007, 08:23 PM
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#2
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Moving Target Group: Members Posts: 164 Joined: 9-December 04 From: former Bug City, now CFS Member No.: 6,875 |
FYI, I had a similar experience (expect that it was my fault, and involved Paypal) where I thought that Battlecorps hadn't contacted me back. What happened instead is that I was contacted by someone from a different domain, whom I assumed was phishing, etc.
Look to see if you were contacted by someone from SaberCharge or IMR productions. I'll PM you the addresses of the people I dealt with. |
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Jul 31 2007, 08:24 PM
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#3
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Moving Target Group: Members Posts: 164 Joined: 9-December 04 From: former Bug City, now CFS Member No.: 6,875 |
Okay, my Java doesn't seem to working right. PM me with your e-mail address.
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Jul 31 2007, 08:28 PM
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#4
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Moving Target Group: Dumpshocked Posts: 453 Joined: 15-August 02 From: Kansas City, MO Member No.: 3,116 |
I guess I'll start the "But I've never had any trouble with BattleCorps" postings.
But I've never had any trouble with BattleCorps, and I've bought a TON of stuff through them. There, I said it. |
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Jul 31 2007, 08:35 PM
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#5
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Moving Target Group: Dumpshocked Posts: 453 Joined: 15-August 02 From: Kansas City, MO Member No.: 3,116 |
The last order I placed was in March, and the reciept came from gateway@linkpt.net. Which seems to be the credit card gateway, and not related to BattleCorps.
I also got one from quartermaster@battlecorps.com, but you tried that address already. You might also try: contact@battlecorps.com battlecorpsbilling@paybycash.com Found them here. Sorry this wasn't much help. |
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Jul 31 2007, 08:40 PM
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#6
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Great Dragon Group: Members Posts: 7,089 Joined: 4-October 05 Member No.: 7,813 |
just to chime in with coolgrafix, of all the stuff that i've bought from them (not necessarily "a ton" of stuff, but so far all the SR4 stuff except GM screen plus a couple of other things) and i have not had any problems either.
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Jul 31 2007, 08:40 PM
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#7
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Target Group: Members Posts: 21 Joined: 22-March 06 Member No.: 8,397 |
Wanderer,
Please PM me the e-mail address your messages were sent from, and BattleShop account name or order number, so I can resolve this for you. |
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Jul 31 2007, 09:22 PM
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#8
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
Thanks, I've just PM you. |
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Jul 31 2007, 09:32 PM
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#9
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Mr. Johnson Group: Dumpshocked Posts: 3,148 Joined: 27-February 06 From: UCAS Member No.: 8,314 |
I seem to recall once contacting customer service for BattleCorp.com and almost missing the reply because it came from IMR.
But you gotta give props to a company that will help you out on a semi-related forum. I know I'm impressed. |
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Jul 31 2007, 10:39 PM
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#10
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
I'm positively impressed by that, just like I'm negatively impressed by my previous failed attempts to contact them by e-mail, and above all, by the abysmal quality of their download counter registry software. I'm a regular online buyer of RPG PDFs, and this is the first time ever that I have to make a double pay in order to complete a download. I appreciate the timely readiness of Atimpson to notice my trouble and offer to help, but so far I'm extremely reluctant to use Battlecorps site in the future (at least until they do improve the download interface). I suppose that was some price to pay in order to get Augmentation ASAP, instead of waiting for its availability from other tried and proven online sellers like RPGnow, Drivethrough, or e23, where I've NEVER experienced such download trouble in my dozens buyings. Luckily, when it will become Arsenal's turn, I'm not that eager to get the gear sourcebook ASAP as I was for the magic and 'ware ones. |
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Jul 31 2007, 10:41 PM
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#11
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Hoppelhäschen 5000 Group: Members Posts: 5,807 Joined: 3-January 04 Member No.: 5,951 |
..until everyone talsk about the new Qualities in Arsenal. :P |
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Jul 31 2007, 10:52 PM
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#12
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
Maybe. Provided that it is indeed something like cool new Qualities. But with Street Magic and Augmentation, I knew that the subject matter itself made me quite eager to get well before any spoiler. About gear, I'm much more laid back. It has been so for previous SR editions and most other games as well. Powers crunchy goodness appeals me much more than gear crunchy goodness. Characters heavily reliant on tools and props annoy and bore me. My ideal character can be thrown naked in a bare cell and lose nothing of its essential badassness. |
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Jul 31 2007, 11:04 PM
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#13
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Moving Target Group: Dumpshocked Posts: 453 Joined: 15-August 02 From: Kansas City, MO Member No.: 3,116 |
Tons = 17 PDFs purchased through BattleCorps starting in 2005. Zero problems. I feel your pain but part of me has to assume some problem on your end, especially given your description of events. However, it's certainly not unheard of for any website to have problems on any given day. Hope things go smoother in the future whereever you buy your PDFs. =) |
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Jul 31 2007, 11:23 PM
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#14
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
Perhaps. I won't be so arrogant as to assume that software problems were necessarily on the Battlecorps end of the download. No qualm with that, any system can get a buggy day, and my office system is far, far from perfect (thank a stingy and paranoid administration, short on software updates and generous with web filters :( ). My annoyance is not with that. I'm irate with the fact that they do apparently use such a brutish and unreliable method for tracking downloads as "click once on the link, update registry", with a limited number of attemps available, while other sellers do offer unlimited downloads, or check for downloads to complete successfully before updating the counter. My critique is not just a vent-off, it is meant as customer feedback to spur them and modernize their interface and business. |
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Aug 1 2007, 03:01 AM
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#15
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Prime Runner Group: Retired Admins Posts: 3,929 Joined: 26-February 02 From: .ca Member No.: 51 |
By the way, could you forward me the bounced messages to adamjury@catalystgamelabs.com? Be curious to see exactly why they bounced, since neither myself nor Andrew noticed any email problems over the weekend. Thanks!
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Aug 1 2007, 03:03 PM
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#16
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Target Group: Members Posts: 2 Joined: 12-November 06 Member No.: 9,841 |
Hi,
I have a problem similar to Wanderer's. When I tried to purchase "Augmentation" last Friday I used PayPal to pay. After clicking the "Return to IMR" button the website told that there had been an error processing my paypal transaction and I should contact quartermaster@battlecorps.com. As far as my paypal account is concerned everything went fine, I had payed. Still the order has disappeared completely from my battleshop account. So I contacted quartermaster@... Later I tried it with a different email-address since the one my registered with my battlecorps address is not the one I use regularly at the moment. Monday and Tuesday I tried to contact atimson@... and billing@... So far I have received no reply to any of the mails. And I have checked my spamfilters... Maybe I might get help here too? Would be great. Thanks in advance. By the way, for some strange reason I am not able to write PMs at the moment. So I have to put it up on the board instead of contacting someone directly. |
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Aug 1 2007, 06:43 PM
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#17
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
From what I've understood, we are the unfortunate victims of two different system malfunctions: the Battlecorps domain, whose e-mail addresses are apparently down, and the PM system of this forum. Anyway, you can contact Atimson either by PM on this forums, but you have to access your control panel by clicking on the "X new messages" link, and create your PM from there, or contact him by the e-mail address he gave me and is apparently working, which I can PM you. As for the problems with your order, well, they were different from mine, the registration of my order was fine, I had troubles with completing the downloads, but your problems only reinforces me in my judgement that the Battlecorps online shopping system needs some overhual (maybe the problem that crashed the e-mail addresses is making the online shop instable, too). |
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Aug 1 2007, 07:00 PM
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#18
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Target Group: Members Posts: 2 Joined: 12-November 06 Member No.: 9,841 |
Thanks for the reply and PM.
I realized that our problems with battleshop are/were different. Still I thought I could use your thread since your problem has been solved instead of starting a new one with virtually the same topic. |
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Aug 1 2007, 07:14 PM
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#19
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
Never mind, we victims of software flukes have to stand together, glad to have been of help.
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Aug 1 2007, 07:24 PM
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#20
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Prime Runner Group: Retired Admins Posts: 3,929 Joined: 26-February 02 From: .ca Member No.: 51 |
Again, if you can forward those bounce messages to me at adamjury@catalystgamelabs.com or adamjury@gmail.com, that would really be appreciated!
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Aug 1 2007, 09:09 PM
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#21
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Moving Target Group: Members Posts: 360 Joined: 6-September 02 Member No.: 3,234 |
I've just forwarded an example of the bounce messages to you too. Note: the bouncing also seems to affect the @catalystgamelabs.com, while the @gmail.com appears to work fine. I've sent you that bounce message, too. I hope this helps you to solve the problem !! :dead: |
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