 Late books and response from CGL |
 Aug 31 2009, 02:05 AM
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#1
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Moving Target  Group: Members Posts: 473 Joined: 11-May 09 From: Fort Worth, TX Member No.: 17,167  |
This was sent to me tonight as I was driving home. I am glad to see an apology. The voucher is nice also, just wish they had warned us a few days in advance and I would have not worried about it at all.
Recently you placed a pre-order for one or more of our latest products, and due to a number of unfortunate circumstances your order has likely been delayed beyond what either you or we would consider reasonable. This is regrettable, and we would like to apologize for it. Catalyst Game Labs is run by a very small number of people, and between that and all various turns of chance we're sometimes unable to deliver our products and services with the promptness and care that we normally provide. This is an inadequate excuse, however, and therefore we're giving you, our valued fan and customer, a gift voucher for $10 for your order, usable on any purchase made on the BattleCorps.com BattleShop. We hope that this helps make up in part for the inconvenience that we've caused you, and for the patience you've extended us in this situation. Thank you very much for bearing with us, and we hope you'll continue to support us in the future. |
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Aug 31 2009, 03:46 AM
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#2
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Target Group: Members Posts: 91 Joined: 26-February 02 From: Toronto, Canada Member No.: 1,495 |
That's awfully nice of 'em.
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Aug 31 2009, 04:00 AM
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#3
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Creating a god with his own hands Group: Members Posts: 1,405 Joined: 30-September 02 From: 0:0:0:0:0:0:0:1 Member No.: 3,364 |
I got one too. awfully nice of them. as long as they eventually deliver, i'll be happy. ltd edition is a collector's thing, for me, don't plan on using it much.
IIRC, there were a few spelling mishaps in the PDF edition of 20th anniversary, so if they take the time to correct them, it's time well spent. |
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Aug 31 2009, 01:02 PM
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#4
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Shooting Target Group: Members Posts: 1,706 Joined: 30-June 06 From: Fort Wayne, IN Member No.: 8,814 |
I preordered mine elsewhere and didn't get any sort of voucher (yeah, I know, can please everyone, right?). I was about to cancel my order, but then I received an email stating it finally shipped on Friday...so I guess I am happy. I've been using the PDF for a couple months at my bi-weekly game and actually considered no more print books because I have grown accustom to using my laptop during game sessions...
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Aug 31 2009, 01:41 PM
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#5
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Target Group: Members Posts: 36 Joined: 29-August 09 Member No.: 17,573 |
What is different about the Collector's Edition?
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Aug 31 2009, 01:53 PM
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#6
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Target Group: Members Posts: 91 Joined: 27-June 05 From: FL, USA Member No.: 7,468 |
QUOTE (ShimmerGeek @ Aug 31 2009, 08:41 AM)  What is different about the Collector's Edition? AFAIK we don't know for sure yet. Based on previous LEs it probably has a fancy fake-leather cover with a metallic SR logo and an extra page or two to deal with the LE number and give space for autographs (which is what these are often used for). |
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Aug 31 2009, 02:19 PM
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#7
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Running Target Group: Members Posts: 1,336 Joined: 25-February 08 From: San Mateo CA Member No.: 15,708 |
I am holding judgement on this offer until the book is finally in my hand.
BlueMax |
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Aug 31 2009, 02:59 PM
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#8
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Shooting Target Group: Dumpshocked Posts: 1,755 Joined: 5-September 06 From: UCAS Member No.: 9,313 |
The email and the voucher has gone a long way in making me feel better about using battleshop again in the future.
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Aug 31 2009, 03:58 PM
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#9
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Moving Target Group: Members Posts: 170 Joined: 7-March 08 Member No.: 15,752 |
I agree, nice apology.
I was really hoping to have my LE version of the SR4A book by Dragon Con so I could get it signed by some of the authors. Alas, since Dragon Con is coming up this weekend and there's still no news of the street date for the LE, it looks like I'll have to wait until next year. |
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Aug 31 2009, 06:39 PM
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#10
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Shooting Target Group: Members Posts: 1,894 Joined: 11-May 09 Member No.: 17,166 |
I ordered from BattleCorps and I have received no email about shipping nor have I seen word one about a credit of any kind. I can log into the site and it still has my order on there. I will wait until 11 September 2009. After that (1 month after street) if I haven't gotten something without beating on the door, I am going to be pretty upset.
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Aug 31 2009, 07:40 PM
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#11
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Target Group: Members Posts: 36 Joined: 29-August 09 Member No.: 17,573 |
QUOTE (brennanhawkwood @ Aug 31 2009, 02:53 PM) AFAIK we don't know for sure yet. Based on previous LEs it probably has a fancy fake-leather cover with a metallic SR logo and an extra page or two to deal with the LE number and give space for autographs (which is what these are often used for). Thanks (IMG:style_emoticons/default/twirl.gif) I'm very glad to here it's likely to just be that - as lovely as that is, I won't have to worry about not being able to afford any content I missed (IMG:style_emoticons/default/smile.gif) |
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Sep 1 2009, 12:57 AM
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#12
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Prime Runner Ascendant Group: Members Posts: 17,568 Joined: 26-March 09 From: Aurora, Colorado Member No.: 17,022 |
QUOTE (Kerenshara @ Aug 31 2009, 12:39 PM) I ordered from BattleCorps and I have received no email about shipping nor have I seen word one about a credit of any kind. I can log into the site and it still has my order on there. I will wait until 11 September 2009. After that (1 month after street) if I haven't gotten something without beating on the door, I am going to be pretty upset. Mine showed up in the email queue today... keep looking... |
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Sep 1 2009, 01:38 AM
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#13
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Moving Target Group: Members Posts: 211 Joined: 26-December 08 From: Longmont, Co Member No.: 16,709 |
QUOTE (Fix-it @ Aug 30 2009, 10:00 PM) I got one too. awfully nice of them. as long as they eventually deliver, i'll be happy. ltd edition is a collector's thing, for me, don't plan on using it much. IIRC, there were a few spelling mishaps in the PDF edition of 20th anniversary, so if they take the time to correct them, it's time well spent. Yea, I'm the same. My order is just for the PDF + LE. I replied and requested they just keep the $10 with my thanks for a great product (or send me a set of Ares dice (IMG:style_emoticons/default/grinbig.gif) ) Carl |
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Sep 1 2009, 01:44 AM
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#14
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Grumpy Old Ork Decker Group: Admin Posts: 3,794 Joined: 26-February 02 From: Orwell, Ohio Member No.: 50 |
QUOTE (Freejack @ Aug 31 2009, 09:38 PM) Yea, I'm the same. My order is just for the PDF + LE. I replied and requested they just keep the $10 with my thanks for a great product (or send me a set of Ares dice (IMG:style_emoticons/default/grinbig.gif) ) Carl I got a $10 Gift Cert at the Scramble this year, so that and this (Plus my GMing credit, if it ever gets applied) will go toward Ares dice and probably Seattle 2072. (IMG:style_emoticons/default/smile.gif) |
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Sep 1 2009, 02:15 AM
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#15
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Moving Target Group: Members Posts: 211 Joined: 26-December 08 From: Longmont, Co Member No.: 16,709 |
QUOTE (Bull @ Aug 31 2009, 07:44 PM) I got a $10 Gift Cert at the Scramble this year, so that and this (Plus my GMing credit, if it ever gets applied) will go toward Ares dice and probably Seattle 2072. (IMG:style_emoticons/default/smile.gif) Already have Seattle 2072 from Gencon along with autographs. My proofreader credit for Seattle 2072 should be enough for the dice. Generally I'm too quick for CGL so have to apply such credit to the next product, miniatures, t-shirts, or in this case (since I didn't know), towards the Ares dice (IMG:style_emoticons/default/smile.gif) Carl |
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Sep 1 2009, 05:22 AM
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#16
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Moving Target Group: Members Posts: 144 Joined: 19-June 06 From: CAS baby Member No.: 8,736 |
QUOTE (Murrdox @ Aug 31 2009, 11:58 AM) I agree, nice apology. I was really hoping to have my LE version of the SR4A book by Dragon Con so I could get it signed by some of the authors. Alas, since Dragon Con is coming up this weekend and there's still no news of the street date for the LE, it looks like I'll have to wait until next year. I'm hoping they'll have some at Dragon Con. It's a big enough convention that they should do a few little pre-sales (IMG:style_emoticons/default/grinbig.gif) |
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Sep 1 2009, 01:44 PM
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#17
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Moving Target Group: Members Posts: 170 Joined: 7-March 08 Member No.: 15,752 |
I suppose if they have some LE on hand at Dragon Con I buy one there and cancel my Battlecorps order.
I'm definitely planning on getting the Seattle book there though. Hoping they'll have plenty of copies. |
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Sep 1 2009, 03:45 PM
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#18
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Shooting Target Group: Members Posts: 1,894 Joined: 11-May 09 Member No.: 17,166 |
I just got my confirmation of shipping. *pointedly doesn't look at the callendar* But I didn't see anything about a $10 voucher, so I emailed back and I hope to get a response.
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Sep 1 2009, 04:49 PM
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#19
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Shooting Target Group: Members Posts: 1,706 Joined: 30-June 06 From: Fort Wayne, IN Member No.: 8,814 |
QUOTE (Kerenshara @ Sep 1 2009, 11:45 AM) I just got my confirmation of shipping. *pointedly doesn't look at the callendar* But I didn't see anything about a $10 voucher, so I emailed back and I hope to get a response. I wouldn't count on it...just be thankful its shipped and you don't have much longer to wait. |
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Sep 1 2009, 07:41 PM
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#20
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Moving Target Group: Members Posts: 165 Joined: 26-February 02 Member No.: 1,002 |
So what books does this exactly apply to? Is it just for the special editions of SR4A? What about the schedules of Running Wild?
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Sep 1 2009, 08:23 PM
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#21
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Prime Runner Group: Retired Admins Posts: 3,929 Joined: 26-February 02 From: .ca Member No.: 51 |
This applies to any order that contains books that were pre-ordered before August 11th and had a street date of August 11th. If your orders fall into this category and you haven't received an email with your coupon, please email quartermaster@battlecorps.com with your order info.
Running Wild is not impacted by this situation in any way; it's in the normal shipping process and we'll have a street date when it's sitting happily in our warehouses. (IMG:style_emoticons/default/smile.gif) |
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Sep 1 2009, 09:54 PM
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#22
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Shooting Target Group: Members Posts: 1,894 Joined: 11-May 09 Member No.: 17,166 |
QUOTE (Adam @ Sep 1 2009, 03:23 PM) This applies to any order that contains books that were pre-ordered before August 11th and had a street date of August 11th. If your orders fall into this category and you haven't received an email with your coupon, please email quartermaster@battlecorps.com with your order info. Running Wild is not impacted by this situation in any way; it's in the normal shipping process and we'll have a street date when it's sitting happily in our warehouses. (IMG:style_emoticons/default/smile.gif) As always Adam, thank you for your rapid and explicit response. This is why I still have faith in Catalyst... though I'm still pointedly NOT looking at my callendar. I'm just delighted B&N had the books when they did, or I would have gnawed your foot off at the ankles by now! *grin* Now if only Newegg and DHL can get me my OTHER new toy as scheduled, I might just get both packages on the same day, and wouldn't THAT be a treat!? [ Spoiler ]
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Sep 1 2009, 10:37 PM
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#23
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Prime Runner Group: Retired Admins Posts: 3,929 Joined: 26-February 02 From: .ca Member No.: 51 |
I am well-known at Catalyst for being the most explicit. This year, even Loren finally admitted "I'm always willing to verbally push the envelope ... but Adam, he'll go beyond words."
*wins* |
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Sep 1 2009, 11:18 PM
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#24
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Moving Target Group: Members Posts: 211 Joined: 26-December 08 From: Longmont, Co Member No.: 16,709 |
QUOTE (Adam @ Sep 1 2009, 01:23 PM) This applies to any order that contains books that were pre-ordered before August 11th and had a street date of August 11th. If your orders fall into this category and you haven't received an email with your coupon, please email quartermaster@battlecorps.com with your order info. Running Wild is not impacted by this situation in any way; it's in the normal shipping process and we'll have a street date when it's sitting happily in our warehouses. (IMG:style_emoticons/default/smile.gif) That's interesting. The only outstanding order I have right now is the Limited Edition and as far as I know, it doesn't have an August 11th street date. I may be wrong though. I'll send an e-mail to make sure everything is in order. Carl |
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Sep 2 2009, 06:14 AM
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#25
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Canon Companion Group: Members Posts: 8,021 Joined: 2-March 03 From: The Morgue, Singapore LTG Member No.: 4,187 |
QUOTE (Adam @ Sep 2 2009, 06:37 AM) *wins* Not many people will actually award a win to himself. But I suppose you deserve it. |
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