 SR4 LE Previews Available, It's ALIVE!!! |
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 May 3 2010, 10:49 PM
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#301
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Moving Target  Group: Members Posts: 595 Joined: 12-May 05 Member No.: 7,392  |
The current information I have is this: LEs pre-ordered through the Battleshop will be shipped by a distributor, and those shipments will commence tomorrow morning.
Jason H. |
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May 3 2010, 11:02 PM
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#302
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Moving Target Group: Members Posts: 366 Joined: 10-November 08 Member No.: 16,576 |
I stopped at my FLGS today and he said that my copy is at the warehouse and would be delivered tomorrow (probably between 11-3). So if I don't get a copy from Battlecorps I'm good.
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May 3 2010, 11:14 PM
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#303
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Neophyte Runner Group: Members Posts: 2,086 Joined: 26-February 02 Member No.: 364 |
QUOTE (JM Hardy @ May 3 2010, 05:49 PM)  The current information I have is this: LEs pre-ordered through the Battleshop will be shipped by a distributor, and those shipments will commence tomorrow morning. Jason H. Just want to exercise some due diligence on my part. While in the past, I was confident that the book would be shipped to my current address and not the address I had when the order was placed, because with my emails first with Troy and then later Tara, both were able to confirm that yes, they were aware of the new address listed in the "order comments" section of my record, the announcement that these will be coming from a distributor and not handled directly by Tara adds another wrinkle. Is this the usual operating practice for all Battleshop orders, and as such, the distributor knows from experience the quirks of Battleshop's order database like the fact that sometimes the shipping address listed on an order isn't correct and that they need to check the order comments? Or is this direct shipping from the distributor a one time thing meant to expedite the process of getting the already overdue LEs into the hands of the customers? [Edit]I had also PM'ed JH with the above, with the addition of my order number, and the PM'ed response I got answered my questions to my satisfaction.[/Edit] |
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May 3 2010, 11:44 PM
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#304
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Prime Runner Group: Retired Admins Posts: 3,929 Joined: 26-February 02 From: .ca Member No.: 51 |
QUOTE (Method @ May 3 2010, 01:25 PM) Thanks for the clarification Adam. So does the street date have any bearing on books shipped directly from Battlecorps? In the past, my understanding is that they attempted to ship out stuff to arrive to customers as close as possible to the actual street date, but I know they fell down on this goal a couple times. |
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May 3 2010, 11:52 PM
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#305
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Moving Target Group: Members Posts: 110 Joined: 22-February 10 Member No.: 18,190 |
QUOTE (JM Hardy @ May 3 2010, 03:49 PM) The current information I have is this: LEs pre-ordered through the Battleshop will be shipped by a distributor, and those shipments will commence tomorrow morning. Jason H. Jason, thank you for the heads up... I was going to complain some more but I deleted all that. Just... Thank you. |
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May 4 2010, 02:01 PM
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#306
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Running Target Group: Members Posts: 1,245 Joined: 27-April 07 From: Running the streets of Southeast Virginia Member No.: 11,548 |
Battlecorps still shows my order as Processing...
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May 4 2010, 03:17 PM
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#307
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Target Group: Members Posts: 90 Joined: 20-June 06 Member No.: 8,753 |
QUOTE (JM Hardy @ May 3 2010, 05:49 PM) The current information I have is this: LEs pre-ordered through the Battleshop will be shipped by a distributor, and those shipments will commence tomorrow morning. Jason H. If an outside distributor is handling the shipping responsibilities rather than Battlecorps, will customers receive notices that the LEs have shipped? In other words, are the distributor and Battlecorps talking to each other regarding the shipments in order to provide customers an update? |
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May 4 2010, 03:33 PM
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#308
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Target Group: Members Posts: 13 Joined: 15-April 09 Member No.: 17,080 |
QUOTE (BlueMax @ May 3 2010, 09:09 PM) One of my buddies ordered next day delivery, or two day, wonder if his will be one of the first to ship out. BlueMax Wait, did your friend order next day delivery recently, or from last year? |
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May 4 2010, 03:58 PM
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#309
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Running Target Group: Members Posts: 1,336 Joined: 25-February 08 From: San Mateo CA Member No.: 15,708 |
QUOTE (Default @ May 4 2010, 08:33 AM) Wait, did your friend order next day delivery recently, or from last year? Last year. BlueMax |
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May 4 2010, 04:23 PM
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#310
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Moving Target Group: Members Posts: 122 Joined: 5-June 08 From: Alabama Member No.: 16,041 |
QUOTE (darthmord @ May 4 2010, 02:01 PM) Battlecorps still shows my order as Processing... |
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May 4 2010, 05:39 PM
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#311
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Moving Target Group: Members Posts: 604 Joined: 1-December 08 From: Sacramento, California Member No.: 16,646 |
Per the email I got last night from Tara,
"Orders are shipping as we speak. It goes to processing when they are printed out and since they are being shipped by Alliance I had to print all 400+ packing slips then mail them." In this day and age, it seems like there should be a better way to handle that process. Beyond that, even if all the pre-orders had to be verified and then sent over en masse to Alliance, it should not have taken a week and a half. Also, per one of Jason's comments on Shadowrun4.com, the LE pre-orders aren't actually being shipped out until today. Yes, that means that customers that paid for the book a year ago don't even get their copy shipped off until after official street date has passed. And before anyone asks, I only got that email from Tara because I had to send her a mesage asking what was going on with it. Whether she meant to or not, when she responded to the questions I replied to my processing message with she answered using her personal email address. So, last night when I was wondering, I didn't send my message to a battlecorps email address, but rather her personal email address. |
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May 4 2010, 05:51 PM
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#312
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Neophyte Runner Group: Members Posts: 2,086 Joined: 26-February 02 Member No.: 364 |
QUOTE (Caadium @ May 4 2010, 12:39 PM) In this day and age, it seems like there should be a better way to handle that process. Perhaps so, but for my situation at least, I prefer the fact that the packing slips and mailing labels were printed by someone who I've been in direct contact with by email regarding my change in shipping address, and not some random shipping house mook whom I've had no communications with. QUOTE Also, per one of Jason's comments on Shadowrun4.com, the LE pre-orders aren't actually being shipped out until today. JH also posted the same to this thread. QUOTE Whether she meant to or not, when she responded to the questions I replied to my processing message with she answered using her personal email address. So, last night when I was wondering, I didn't send my message to a battlecorps email address, but rather her personal email address. That seems to be Tara's typical operating practice. However, I've found that any emails sent to the quatermaster address get appended with trouble ticket numbers, while emails to her comcast account don't. |
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May 4 2010, 06:01 PM
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#313
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Moving Target Group: Members Posts: 602 Joined: 2-December 07 From: The corner of Detonation Boulevard and Fascination Street Member No.: 14,464 |
just realized my shipping addy is wrong. Luckily, I'm just across the street and live in a really small town. Odds are the mail carrier will drop it off here. (IMG:style_emoticons/default/grinbig.gif)
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May 4 2010, 07:24 PM
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#314
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Moving Target Group: Members Posts: 595 Joined: 12-May 05 Member No.: 7,392 |
The process was not smooth, in many ways, and we're working to improve it. Without going into the tedious details, books are being sent starting today, and my understanding is that at the end of the day, the distributor will send a report back to Catalyst saying which books were sent, and then we can enter it into our system. Which means that if your order has not yet changed to "Shipped," don't panic! It still might have shipped today.
Jason H. |
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May 4 2010, 08:22 PM
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#315
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Moving Target Group: Members Posts: 604 Joined: 1-December 08 From: Sacramento, California Member No.: 16,646 |
QUOTE (JM Hardy @ May 4 2010, 11:24 AM) The process was not smooth, in many ways, and we're working to improve it. Without going into the tedious details, books are being sent starting today, and my understanding is that at the end of the day, the distributor will send a report back to Catalyst saying which books were sent, and then we can enter it into our system. Which means that if your order has not yet changed to "Shipped," don't panic! It still might have shipped today. Jason H. That also means that some of us will not have there books shipped for at least 1 more day. Considering shipping time, that means that there is a good chance that some books will not arrive until next week. It has dawned on me. You know what would have helped to make me feel that customer's were valued by CGL? If they had upgraded the LE pre-orders to overnight shipping as a "We are sorry we fucked up, but we do really want to get this to you." Of course, part of that would have also entailed getting the pre-orders released in a timely fashion. |
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May 4 2010, 08:36 PM
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#316
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Neophyte Runner Group: Members Posts: 2,086 Joined: 26-February 02 Member No.: 364 |
QUOTE (Caadium @ May 4 2010, 03:22 PM) You know what would have helped to make me feel that customer's were valued by CGL? If they had upgraded the LE pre-orders to overnight shipping as a "We are sorry we fucked up, but we do really want to get this to you." I would have apreciated this much more than the voucher that I got, although, acording to statements made at the time, I technically didn't qualify for the voucher I got. |
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May 4 2010, 09:30 PM
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#317
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Target Group: Members Posts: 13 Joined: 15-April 09 Member No.: 17,080 |
QUOTE (Caadium @ May 4 2010, 09:22 PM) It has dawned on me. You know what would have helped to make me feel that customer's were valued by CGL? If they had upgraded the LE pre-orders to overnight shipping as a "We are sorry we fucked up, but we do really want to get this to you." Of course, part of that would have also entailed getting the pre-orders released in a timely fashion. If you were willing to wait a year, why would they think you won't wait another week? The money has been received and you figured has been allocated to other things by now, there's not a lot of incentives for the people running things to spend money on a product that's already sold. I know they can do it for future sales, but see my first sentence. |
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May 4 2010, 09:46 PM
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#318
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Moving Target Group: Members Posts: 604 Joined: 1-December 08 From: Sacramento, California Member No.: 16,646 |
QUOTE (Default @ May 4 2010, 01:30 PM) If you were willing to wait a year, why would they think you won't wait another week? The money has been received and you figured has been allocated to other things by now, there's not a lot of incentives for the people running things to spend money on a product that's already sold. I know they can do it for future sales, but see my first sentence. Their incentive is to let me, the customer, know that they do value my business. You are correct, they have nothing to gain on this product as I've already waited. However, they could have possibly found a way to let me know that my business matters so that I will buy future products from them. As it stands, I will not buy a CGL book (either from my local game store, or even moreso directly from them) in the future. Games like SR don't survive based on the sales of one book like this, but rather on repeat business. As much as I love SR, CGL will NEVER get my money again. Everyone else is entitled to their opinion, but this one order has soured me on them to a point where I'd feel like I was doing myself a disservice if I did anything that might help them stay in business. |
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May 4 2010, 10:51 PM
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#319
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Target Group: Members Posts: 13 Joined: 15-April 09 Member No.: 17,080 |
QUOTE (Caadium @ May 4 2010, 09:46 PM) Their incentive is to let me, the customer, know that they do value my business. You are correct, they have nothing to gain on this product as I've already waited. However, they could have possibly found a way to let me know that my business matters so that I will buy future products from them. As it stands, I will not buy a CGL book (either from my local game store, or even moreso directly from them) in the future. Games like SR don't survive based on the sales of one book like this, but rather on repeat business. As much as I love SR, CGL will NEVER get my money again. Everyone else is entitled to their opinion, but this one order has soured me on them to a point where I'd feel like I was doing myself a disservice if I did anything that might help them stay in business. Don't get me wrong, I completely agree with you. I feel bad for the hardcore fans that "pre-ordered" last year and still have not received their books, compare to a casual fan who can just go down to a local store and pick them up, minus shipping costs. But this has been rehashed enough times. GLTA |
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May 4 2010, 11:54 PM
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#320
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The Dragon Never Sleeps Group: Admin Posts: 6,924 Joined: 1-September 05 Member No.: 7,667 |
910 of 1500 flgs
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May 5 2010, 12:16 AM
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#321
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Moving Target Group: Members Posts: 366 Joined: 10-November 08 Member No.: 16,576 |
967 of 1500 from my FLGS. I'm trying to upload pictures to Flickr or Facebook for proof.
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May 5 2010, 01:03 AM
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#322
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Runner Group: Members Posts: 2,654 Joined: 29-October 06 Member No.: 9,731 |
This, in combination with the 400 figure quoted above, seems to indicate they shipped the first ~1100 copies to FLGSs. I still have my fingers crossed for #1337. (IMG:style_emoticons/default/grinbig.gif)
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May 5 2010, 01:12 AM
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#323
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Target Group: Members Posts: 90 Joined: 20-June 06 Member No.: 8,753 |
QUOTE (Caadium @ May 4 2010, 03:22 PM) That also means that some of us will not have there books shipped for at least 1 more day. Considering shipping time, that means that there is a good chance that some books will not arrive until next week. It has dawned on me. You know what would have helped to make me feel that customer's were valued by CGL? If they had upgraded the LE pre-orders to overnight shipping as a "We are sorry we fucked up, but we do really want to get this to you." Of course, part of that would have also entailed getting the pre-orders released in a timely fashion. I absolutely agree. I also didn't understand the $10 voucher thing. I'm a dead tree kind of guy and would rather have the real thing rather than a pdf. I also don't have a FLGS in my area so I'm forced to order online for anything not D&D related. If I have to order the book online anyways, why would I order from the Battlecorps and pay list price plus a hugely inflated shipping cost when I have much better options? Even counting the $10 voucher for this total fubar by CGL, I'd still end up paying more for the same damn book and have to sacrifice a goat to the Gods of Fate in the slimmest of hopes that they mail it in a timely fashion. Again, some form of expedited shipping would have been appreciated for this ungodly mess. |
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May 5 2010, 01:52 AM
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#324
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Moving Target Group: Members Posts: 312 Joined: 3-March 10 Member No.: 18,237 |
So Vice has been 'unfrozen' it seems.
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May 5 2010, 02:06 AM
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#325
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Moving Target Group: Members Posts: 510 Joined: 19-May 06 From: Southern CA Member No.: 8,574 |
QUOTE (Tanegar @ May 4 2010, 05:03 PM) I still have my fingers crossed for #1337. If I worked for CGL, I would have made certain that I would have received that copy myself. |
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