QUOTE (adamu @ Apr 5 2008, 01:30 AM)

My impression from spending a certain amount of time reading these boards is slightly different from that.
Well, most of the issues I've seen come from a difference of opinion. Faces are getting thrown down the drain, riggers are getting gimped by technomancers, why weren't there vehicle creation rules / proper tinkering rules in
Arsenal, why did they give us the emotitoy...
The rest of the complaints are the result of people tinkering with rules beyond what most groups will see and saying, "why can't you fix this? Huh? Huh?" Mister Lucky and Pornomancer to aisle one please...
The silent majority seems to be, "hey, I've got an issue with x, y, and z. I've done this to fix it." Which is what discussion boards are for.
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And I think the problem of customer responsiveness by the devs and publisher is a real issue.
The only place that has more developer and freelancer input than Dumpshock is the WotC boards, IME, and that's because half of the population there is employed by Wizards. Have you ever been to the Privateer Press (Iron Kingdoms) boards? Their developers will pop in with an answer or two here and there, but mostly they're focused on their miniatures line. White Wolf pops up when someone's being an idiot or they want to make some big announcement (or, their web guy is explaining what got screwed up this time).
On that note, I was once told, point blank by a developer on the White Wolf boards that I should keep my big mouth shut when I complained about the destruction of the old World of Darkness. "You don't just don't
get it!" was the answer I got then, and it soured me on the company completely. I understood why they were doing it - people weren't running the game the way they wanted it run, and were completely throwing the thing out to make it more appealing to the group of people that were fanatically connected to it.
You know what I did? I stopped buying their products. Oh, I still collect the old stuff second hand, and I've bought exactly
one book since then (Changeling: the Lost, which we were hoping would resemble Dreaming to some point; alas it didn't, and I was stuck with a book about the awful experience of rape. Thank you, and good night).
The Catalyst crew really goes all out to answer questions and directly connect to the fanbase on Dumpshock, nearly every day. Synner has offered on a couple occasions to run an adventure for people misunderstanding rules (purposely or not). Ancient History does the Book Club threads as a way to give a sort of "director's commentary" to the books they've released. They even ask for comments, complaints, and suggestions for errata based on what they've published. Hell, half of the companies that are in the roleplaying industry right now would never even publish a .pdf of their game, let alone do so before the paper book comes out.
So no, I don't think there's a problem with developer / publisher input on these boards. I find it the complete opposite, myself.
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That's a strong motivation for to keep people happy (and if you don't have your finger on the pulse of the wider base of players' wishes, then all you'll know if you fail is that you're failing, not why you're failing).
Are you familiar at all with the official WoW boards? Hell, for that matter, any MMORPG board, or roleplaying board, or video game board, or any community based around a hobby?
Of course you want to keep your fanbase happy, but at the same time you can't listen to "WHY DID YOU DO THIS YOU...!" comments either. If things were done the way the fanbase would absolutely love it to be done, it wouldn't even appeal to even a quarter of the board!
Of course they're worth listening to, but a smart developer will approach complaints with an industrial sized grain of salt.
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But ideally for Shadowrun lovers, there would be product competition WITHIN the game line.
Because..?
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...and if you love the system, which has spanned decades and is now on, like, its fourth major generation of developer (and its fourth edition), then you are loathe to throw out the baby with the bathwater, even when you have serious issues with either quality or setting direction, or both, in individual products.
So fix it. Homerule it to hell. Convert it to another system. People complain often enough about d20 games and convert them to whatever system du jour that they like. SR is no different. Just don't put it up in front of people like me and expect a, "my god! What I have I been running?" response from people who like what's being used currently.
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So knowing that there are fans that will buy the product because of the system and pedigree it represents, largely regardless of quality, can give devs/publishers a bit of an Ivory Tower attitude. Not saying it exists right now - I honestly don't know - but structurally the threat is there.
The threat's there, but the threat is there in anything and with the current crew, imo, it's not something to worry about. Catalyst knows that it can't just print adalkjsalkdfj on two hundred pages and expect it to sell without any customer response. They're going to publish material that they think the majority of the player base will like. And as I noted above, the most I've seen is, "yeah, but why is X not there?" or "Y is overpowered!" which, again, comes down to opinion.
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Which goes to Ravensbane's insistence on responsiveness from the devs. They don't have to listen to him, but they should. And in the long term, how well they do that will determine the fate of the system.
I don't doubt for a minute they haven't seen raver's posts, but then, they've been oddly quiet for the last few days. Vacation? Company problems? Bought out by CCP? I don't know. But I can wager they've seen what he's said and evaluated it, and stored in their headspace as something to think about if further and similar problems are posted among the fanbase. Like anything else, enough outcry and a response will come. They're not dumb, but they do know to listen to the signal and not the noise.
Look: I've posted an experience with a company that was so bad, I stopped completely buying their products. My girlfriend refuses to as well. Why? Because the company insists on acting like a prat to the whole of the hobby, not just their fans. They are the rule that I judge any other company interaction with. Compared to them, Catalyst is amazing. Of course, my opinion could change if I were to say, be told that my enjoyment of the option of a dragon PC somehow makes me a lesser roleplayer, but given what I've seen around here, I doubt it's going to happen.