The following statement appeared today on CGL's website:

QUOTE ("Catalyst Game Labs")
Catalyst Game Labs is re-vamping its support emails. This is an on going process and may take some time. For now, if in the last two weeks you’ve sent an email to the following without a direct reply from Tara:

Please resent your questions to the following address: All support questions, for the time being, should be directed to that address.

Thanks for your patience while we update our system!

This should make getting customer support a smoother experience.

Jason H.