RAW-wise I would think you'd get the "NPC's attitude toward character" and "character's desired result" penalties to the roll, which would probably start at -6 dice
minimum but could easily go to -10 or worse. Commanding Voice (adept) and Control Thoughts (magician) will both give you at least a chance, but you have to have natural line of sight on every target you want to use them on, so no doing that while you're hiding behind cover. Hope your magic-user is a troll.

If I were the GM I probably just wouldn't allow it, mostly because I don't like the idea of ignoring logic for the sake of dice rolls. You have to think that at least one guard would guess a runner team's "sudden change of heart" halfway through shooting the place up was a trick, no matter how hard they're sweet-talked. At the very least, I would make it so that it would be a huge disadvantage to the PCs for them to try this - make them disarm first, position the guards so that it's impossible to sneak up on them without an invisiblity spell, blast the PCs with Stick-n-Shock as soon as they step out of cover ("you want to talk? you can talk in the interrogation room") or whatever. If it gets to the point that there's a flat-out firefight, the NPCs have no reason to trust the PCs and should act accordingly.
Having said all that, this is assuming that the PCs are obviously runners and the NPCs have no reason to think they'd just stop fighting. If the PCs could spin it as a friendly-fire incident (assuming they have the right disguises), or if the guards opened fire first and the PCs never actually fought back (and it wasn't a zero-zone), then yeah, I'd allow that.