QUOTE (ravensmuse @ Oct 23 2010, 09:32 PM)
Two things here Jason -
One, your use of narrative, which comes off as, "that's a cute story. Here's mine." It kind of comes off as condescending to the whole situation - I am a customer, and a deeply loyal Shadowrun fan, which saw a situation come to light where the company publishing one of my favorite games ended up revealing a whole lot of ugly, terrible stuff. I don't blame you for not wanting to talk about it, and understand that there are aspects that you are not allowed to share. I work in a job where I have to deal with deeply personal information all the time - I completely understand.
But there were a lot of accusations there that CGL chooses to completely unaddress - namely that your CEO had his hand in the piggy bank, and no one in the company is choosing to do anything about it. And the crap that came out? Losing valuable and appreciated people in the process, several nasty accusations back and forth, and an email that basically said, "hey, we know he did bad, but it's totally cool: he's really, really sorry" is kind of against the pale.
The mere fact that the company chooses to do nothing about any of this other than to say "no comment" is NOT the actions of a company that wants to engender trust. We know what happened - we've seen the facts. You want to say the narrative perspective is different between us both? I can agree to that - but the facts, all of them published over the course of these last ten CGL threads - are right there for everyone to dissect and analyze. If my "narrative" reflects the narrative of people who believe that CGL is doing nothing but damage to the Shadowrun license, then that's my narrative - but if you want me to return to purchasing product and trusting you again, start making some moves. Address the points fans and once fans and once authors and outsiders bring up with something other than "no comment, don't worry, trust us" and maybe you'll get some results.
Because for right now? All of this seems like nothing more than smoke and mirrors to placate us angry folk until we "forget about it" and you can go back to business as usual.
Prove me wrong by being open, honest, and transparent, and I'll stop with my "narrative".
If my use of the word narrative seemed condescending, I apologize; that was not the intent. I understand that people have their perspectives on events, and they might not mesh with mine, and that was my way of saying that we each have our narratives, and neither view is going to just disappear because one or the other of us does not agree with it.
There are points I can--and have--addressed, but other things that, for a variety of reasons, I can't. Is everything the same at Catalyst? No--changes have been made. One thing that dismays me is that changes being made were referred to in the letter from Randall that you very cavalierly dismiss. There was much more in that letter than "he's sorry, so it's cool"; reducing it to that does not do justice to Randall and what he wrote.
Things are working differently. Payment procedures, contracting procedures, and other financial operations have changed. Audits have been sent to freelancers to get an accurate picture of who is owed what, and to set specific plans to pay everyone what they are owed (and a large portion of the back debt has already been paid). I can't offer all the details, again for multiple reasons. One is that I don't know all the details; I'm busy enough with my own job, and overseeing the re-arrangement of administration, especially from my remote location, is not easy. Also, some of it is simply confidential. People are private about their finances; I'm hesitant to offer any details about payments in public. But new people with considerable accounting experience and skills have been brought in and have been leading the re-arranging of internal procedures.
But there's a reason I keep talking about getting back to business, and it's not just so that people will ignore what happened. It's because if practices continue as they had, business as usual will be impossible. Writers, authors, and freelancers will not work with us, staff turnover would continue, and books would not be printed. And then Catalyst would lose the Shadowrun license. The only way to get to where we want to be is to fix the problems that were present. If books come out regularly, it's because the normal processes of contracting, printing, and paying are taking place. If freelancers want to continue working for us over time, it is because we will be treating them as they should be treated. That's why I keep emphasizing that perspective--so that you don't have to take my word for it. If books and other products come out, if we do our job, then that means that processes are working better than they had been in the past.
Jason H.